Ondato, User verification flow

In this tutorial we will guide you on how to successfully complete the KYC process. Kindly follow the steps below:

After successfully completing registration forms, you see the “Verify your identity“ button.
Pressing the “Verify your identity” button initiates the verification process.

Generally, there are 2 ways to trigger the verification process:

  1. Upon successful form submission
    Click on “Verify your identity” button initiates the verification process.
  1. From Welcome email
    After clicking a “Set password” button and successfully setting a password in the Client Office, you’ll see the “Verify your identity” button in the client portal.

Mobile applications have the same button as well, but the verification process is web-based and clicking on “Verify your identity“ redirects to a mobile web browser.

Verification process

In order to complete the verification process you need to go through the following steps:

Step 1
Agree with consent for personal data processing.

Step 2
Select document type.

Step 3
Document capture.

Step 4
Document capture confirmation.

Step 5
Before face capture.

Step 6
Facial analysis in progress.

Step 7
Automatic check in progress.
When the auto check countdown is finished user sees either “Success” or “Repeat verification“ status message.

Step 8
Profile confirmation in progress.
Once the verification process is completed, the profile is pending confirmation on the platform.The client office functionality is limited upon the compliance check, which can result in approval/rejection.

Step 9
Access the Client office.
After the profile confirmation is received, user is able to access the Client Office and start working.